[One Focus] How to Improve Your Eyecare Practice through (Negative) Feedback

An easy and effective way to improve your eyecare practice is by reviewing feedback--positive and negative alike. In this One Focus, Dr. Nathan McClain, CEO of PracticePal, emphasizes the importance of negative feedback. "If you don’t know there’s a problem, you can’t fix it," he claims. Look at negative feedback as an opportunity to improve your eyecare practice. And your relationship with your patients.