On average, it is a 28-step process when you ship lenses back to your office for patients to pick up. If you have already adopted the direct-ship-to-patient model you are on the right track by eliminating a few of the steps.
Our process, however, cuts down on even more steps. Specifically, we make ordering and reordering contact lenses for your patients a revenue generating part of your practice by eliminating double date entry. We do this by sending automatic reorder reminders to your patients when they are due to reorder or due to make an appointment.
We also cut down on the time staff spends on the phone with patients who call for copies of their Rxs or simply want to reorder.
Most offices will transition to this process within 1-3 weeks. Don’t worry. We are with you every step of the way. This process has been perfected over five years and has been replicated in 100s of offices across the country.
Trust the process. Your staff and patients will thank you. And you’ll thank yourself.