Privacy Policy

Last Updated: November 15, 2024

 

Our Commitment to Your Privacy 

Dr. Contact Lens ("we," "us," or "our") is committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

 

What Information We Collect

Personal Information

We collect information that can identify you, including but not limited to:

  • Name and contact information
  • Email address and phone number
  • Billing and shipping addresses
  • Payment information
  • Login credentials
  • Prescription information (when provided)
  • Order history

 

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and device information
  • Browser type and settings
  • Usage data and browsing patterns
  • Cookie data and similar technologies

 

How We Use Your Information

We use your personal information to:

  1. Provide our contact lens ordering services
  2. Process your transactions and orders
  3. Communicate with you about your account
  4. Send order updates and shipping notifications
  5. Improve our website and services
  6. Analyze user behavior and preferences
  7. Comply with legal obligations
  8. Prevent fraud and enhance security
  9. Send marketing communications (with your consent)

 

Information Sharing and Disclosure

We may share your information with:

 

Service Providers

  • Payment processors
  • Shipping and fulfillment partners
  • Cloud hosting providers
  • Analytics services
  • Customer support tools

 

Legal Requirements

We may disclose information:

  • To comply with laws and regulations
  • To respond to legal requests
  • To protect our rights and property
  • In connection with a business transfer or sale

 

Your Privacy Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Manage cookie preferences
  • Export your data
  • Withdraw consent (where applicable)

 

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

 

Cookie Policy

We use cookies and similar technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze site usage
  • Improve user experience
  • Provide targeted advertising

You can manage cookie preferences through your browser settings.

 

Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

 

International Data Transfers

We may transfer your information to servers and service providers located outside your country. We ensure appropriate safeguards are in place to protect your information.

 

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through our website or email.

 

Contact Us

For privacy-related questions or to exercise your rights:

  • Email: [email protected]
  • Address: 150 S. Pine Island Road, Suite 342, Plantation FL 33324
  • Phone: (888) 205-1679

 

Additional Rights for Specific Jurisdictions

 

California Residents

If you are a California resident, you have additional rights under the CCPA, including:

  • Right to know what personal information we collect
  • Right to delete your personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your rights

 

Healthcare Information

If we receive protected health information from your eye care provider, we handle that information in accordance with HIPAA and our Business Associate Agreement with your provider. Contact your provider for more information about their privacy practices.

 

Definitions

 

  • "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular consumer or household.
  • "Processing" means any operation performed on personal information, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

 

By using our services, you acknowledge that you have read and understood this Privacy Policy.