Question 1

What features does DCL offer?

Accepted Answer

Dr. Contact Lens offers a full suite of tools for your practice: Smart Order Processing (hands-free ordering from any distributor), Automated Patient Updates (text & email notifications for order status, shipping, and reorder reminders), Competitive Price Comparison (transparent pricing to win more annual supply sales), One-Click Reordering (easy repeat orders for patients), Walkout Recovery (re-engage patients who left without purchasing), Online Store (24/7 patient ordering portal), Trial Lens Management (streamlined trial lens ordering), Digital CL Prescriptions, Practice Data Mining & Business Intelligence, and EHR Integration with all major platforms.

Question 2

What EHR systems does DCL work with?

Accepted Answer

Dr. Contact Lens integrates with all major optometry EHR platforms including RevolutionEHR, Compulink, Crystal PM, Eyefinity, MaximEyes, and My Vision Express. We're always adding new integrations — reach out if you don't see yours on the list.

Question 3

Which distributors are supported?

Accepted Answer

Our platform connects with ABB Optical Group, OOGP, Fait Distribution, Newton Group, Johnson & Johnson, Alcon, CooperVision, Bausch + Lomb, VTI Technologies, LUNA, and e-dr. Your existing distributor relationships stay exactly the same.

Question 4

How are patients notified about their orders?

Accepted Answer

Patients automatically receive text and email updates from a dedicated DCL number — covering order confirmations, shipping status, delivery alerts, and reorder reminders. No manual follow-up needed from your team.

Question 5

When can I reach DCL support?

Accepted Answer

Our support team is here Monday through Friday, 8AM to 8PM Eastern. After-hours messages are addressed first thing the next business day. Live chat is also available during business hours for quick questions.

Question 6

Is my patient data protected?

Accepted Answer

Absolutely. DCL is HIPAA compliant and SOC 2 Type II certified. We use end-to-end encryption and maintain detailed audit logs to ensure your patients' health information stays secure at every step.

Question 7

Is Dr. Contact Lens a distributor?

Accepted Answer

No, DCL is simply technology that makes it seamless and easy for staff to order contacts, and patients to order as well.

Question 8

Will DCL support eyeglass prescriptions?

Accepted Answer

That feature is in development. Soon you'll be able to digitally deliver glasses prescriptions and let patients order lenses in any frame — all through your practice.

Question 9

What's the pricing like?

Accepted Answer

Pricing is flexible and based on your practice size. Most practices see a return within the first month. Schedule a demo to get a customized quote with projected revenue growth numbers.